We are the first time dog owners. Although we previously attended puppy classes with out 1 yo Boston terrier, we were struggling with recall and "selective " hearing . We are also not sure how to deal with an overexcited dog. Google directed me to Joy's web page and links to her videos. Lots of useful information, advice and examples. We had a very productive phone consultation - I felt I was listened to and reassured that our concerns could be "fixed". Joy identified our main problems, set the plan, advised what to buy ( in our case it was a training lead).We had three 1:1 sessions - two were held both indoors and outdoors in a safe enclosed area. I felt relaxed, my dog felt at ease- he maintained interest throughout the length of each session. Joy identified the toys and treats that Bertie was attracted to, got his attention, introduced games to "tire him out " mentally as well and physically. We had great sessions playing object "hide-&-seek" and hiding the treats indoors and outdoors. We learnt how to keep his attention away from other dogs and people ( particularly runners in our case). Our last session was held in Pittville park. If you asked me 3 months ago, I would have never believed that I could let him off the lead there! Joy showed us the ways dogs receive and process information. She pointed at the temptations they may have that force them to ignore the owners . Joy also taught us how to help the dog to make "the correct choice" and how to reward appropriately to maintain the interest. Obviously, there is a lot more work to do with our Bertie . It suddenly became fun and enjoyable for the whole family. Children are now playing "hiding games" instead of winding the dog up by running or jumping like mad. And our Bertie can't wait for his walks because it means his favourite treats and outdoor toys and freedom with rewards when called back are there. We will be back for more advice and fun sessions. I would definitely recommend Joy- passionate and knowledgeable about dogs. Achievable goals tailored for each dog and owner. Thank you Joy!